Catford Engineering Pty Ltd highly values the strong relationship we have with our customers; often these relationships have been built up over many years.
Catford Engineering Pty Ltd is committed to supporting the "National Privacy Principles for the Fair Handling of Personal Information" which sets clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.
Our respect for our customers' right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
The information you provide to us is used only for billing and delivery purposes and to measure customer interest in our products. To enable us to provide services to you, we may ask for personal details such as your name, address, telephone number, credit card details or email address. We will only ever use your email address so that we can contact you about your order or answer a query.
Catford Engineering Pty Ltd takes measures to ensure your personal information is protected from unauthorized access, loss, misuse, disclosure or alteration. Any personal information that you give us is private. We will not release personal information to persons or entities without your explicit consent. Exceptions to this are a) where Catford Engineering Pty Ltd is required by law to disclose certain information; b) if you have ordered a product from us that requires delivery to you by an external company; c) where information to execute a warranty claim must be given to a third party.
Customers can contact us if they no longer wish to receive product information and we will ensure their name is not passed on to other companies. Customers can advise us if any of their personal information requires updating such as change of address.
We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, up-to-date, complete and stored in a secure environment accessed only by authorised persons. We value the privacy and security of your online purchases and use the latest software on our site.
We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law). If you require access to your personal information, we will require some proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part.
More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.
The information provided on this web site is subject to change without notice.
While every effort has been made to ensure accuracy, Catford Engineering Pty Ltd will not be liable for any inaccuracies in the information contained on this site.
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